Delivery Policy

Effective Date: 5/19/2025
Company Name: Luxe Leather House
Website: www.luxeleatherhouse.com

1. Island-Wide Delivery

We are proud to offer fast and reliable delivery across Sri Lanka. Whether you’re in Colombo or the hill country, your order will reach you safely and efficiently.

2. Delivery Timeframe

Standard Delivery Time: 3 to 5 business days
Remote Areas: May take up to 7 business days
Orders are processed within 24 hours of confirmation (excluding weekends and public holidays).

3. Delivery Charges

Delivery charges may vary based on the location and size of the order.
Shipping fees will be calculated at checkout and clearly displayed before you confirm your order.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for your convenience. Here’s how it works:

Pay in cash when your order is delivered to your doorstep
Available for most locations island-wide
Please ensure someone is available to receive and pay for the order

Note: COD is only available for orders under a certain value limit. Orders exceeding that limit may require advance payment.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this to monitor your delivery status in real time.

6. Delivery Issues

If there is any delay or issue with your delivery, please contact us promptly. We are committed to resolving any delivery concerns as quickly as possible.

7. Contact for Delivery Support

Email: support@luxeleatherhouse.com
Phone: +94-XXX-XXX-XXX
Website: www.luxeleatherhouse.com