Refunc Policy

Effective Date: 5/19/2025
Company Name: Luxe Leather House
Website: www.luxeleatherhouse.com

1. Our Commitment

At Luxe Leather House, your satisfaction is our top priority. If you are not entirely happy with your purchase, we’re here to help with fair and simple return and refund options.

2. Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in the same condition as when you received it.
It must be returned in its original packaging with tags attached.
The return must be initiated within 7 days of receiving the product.

3. Non-Returnable Items

We do not accept returns for:

Products that show signs of wear or use
Customized or personalized items
Sale or clearance items
Gift cards

4. Return Process

To request a return:

Email us at returns@luxeleatherhouse.com with your order number and reason for return.
Once approved, we will provide you with return instructions.
Send the product to the return address provided.
Once received and inspected, we will notify you of the approval or rejection of your refund.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original method of payment.
In case of Cash on Delivery orders, we will request your bank details for a direct bank transfer.

6. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery. We will replace the item or issue a full refund—including return shipping costs—upon verification.

7. Exchanges

We do not offer direct exchanges. If you need a different product or size, please follow the return process and place a new order.

8. Need Help?

If you have any questions about our return and refund policy, feel free to reach out:

Email: returns@luxeleatherhouse.com
Phone: +94-XXX-XXX-XXX (insert actual number)
Website: www.luxeleatherhouse.com